CM First Support Team Schedule
Holidays CM First Group Americas Product Support observes eight (8) holidays each year. The support office is closed; however, urgent requests will still be monitored**. New Year’s Day - (January 1*) Memorial Day - Last Monday in May Independence Day ...
CM First Retained Service Plan
For all retained service Plan, a ticket via our CM First Support site must be created in order to receive support. Simply submit a request with your issues and a support agent will contact you immediately. More on how to open a support ticket ...
Supported Versions Previous major version is supported for one year of mainstream support after current version is released. Extended support is available for one additional year, at a 50% premium. Version 10 - Limited Release, GA expected 10/16. End ...
Support for VMWare Environments
CM First is a member of VMware TAP, and provides the following support statement for VMware Customers: CM First Group confirms that we will support customers running CM MetaAnalytics on supported Operating Systems in a VMware virtual machine ...
How to Submit Support Ticket walk-through
PERFORMANCE In order to provide optimal support service to all departments, all problem and calls must be received by the Support Desk. If you have any technical issues or concerns, please open a ticket on support.cmfirstgroup.com, email CM First ...