Thank you for being a valued client of CM First Group. If you have any technical issues or concerns, please open a ticket on, email CM First technical support at or call us on our 24/7 customer hotline at +1 (512) 623-7586.


CM First Support Team Schedule


CM First Group Americas Product Support observes eight (8) holidays each year. The support office is closed; however, urgent requests will still be monitored**.

  • New Year’s Day - (January 1*)
  • Memorial Day - Last Monday in May
  • Independence Day - (July 4*)
  • Labor Day - First Monday in September
  • Thanksgiving Day - Fourth Thursday in November
  • Day After Thanksgiving - Fourth Friday in November
  • Christmas Eve - Day before Christmas
  • Christmas - Christmas Day (December 25*)

*Actual observed date is per USA Federal Holiday Calendar

**Please enter a support ticket and also call our 24x7 hotline with any urgent requests.

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