Thank you for being a valued client of CM First Group. If you have any technical issues or concerns, please open a ticket on support.cmfirstgroup.com, email CM First technical support at support@cmfirstgroup.com or call us on our 24/7 customer hotline at +1 (512) 623-7586.

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Internal ZenDesk Procedures  

CM First as issued a new procedure and all internal issues need to  be ticketed on Zendesk for internal tracking purposes.

 

Please email support@cmfirstgroup.com or open up a ticket in Zendesk support.cmfirstgroup.com In the subject line enter *internal* so this ticket gets assigned to me directly or assign it to me Please.

 

Any requests or issues with email, server reboot, changes to Zendesk, adding items to a website etc. should all come through Zendesk.  If sending an email please copy david.rhodes@cmfirstgroup.com David, Kyle and I will have access to this portal to review all tickets.

 

If the issue is an emergency please pick up the phone and call Ben Mendoza.

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