Thank you for being a valued client of CM First Group. If you have any technical issues or concerns, please open a ticket on, email CM First technical support at or call us on our 24/7 customer hotline at +1 (512) 623-7586.


How To...

1. Group Model

2. Installation

3. Configuration

4. Web Controls / Web Templates

5. Troubleshooting

6. WebClient i+ Mobile

7. Miscellaneous

1. Group Model

Q: How do I change WebClient group model from licensed version to non-licensed version?

 A: a. Login to your group model and remove the old WebClient group model and add the new WebClient group model from your library list.

     b. Extract a new local model.

Important Note: If you get error messages during this operation, please contact CM First support for guidance.

Q: Do I have to upgrade WebClient group model to the new version?

 A: No, you don't have to. You may choose to upgrade only if you need the new WebClient pattern.

2. Installation

Q: Web template generator shows error like generateTemplate([B, com.adcaustin.util.AFile). What should I do?

 A: You need to install WebClient 1.8 project and make sure that you have the same WebClientBuilderPlugin installed in your Eclipse plugin.

Q: Subclipse does not work in Eclipse installed from WebClientLiveInstall. What should I do?

 A: WebClientLiveInstall is not designed for WebClient development purpose. If you are setting up WebClient development environment, you should build your environment from scratch. Subclipse will work with official eclipse installation.

Q: How do I upgrade from WebClient 1.6 to WebClient 1.8?

A: a. Before you start installing WebClient 1.8, you will need to close your eclipse.

     b. Go to your Eclipse/plugins folder, delete the old com.adcaustin.webclient.WebClientPlugin-1.6.jar and copy the new com.cmfirstgroup.webclient.WebClientPlugin-1.8.jar to the folder. Note: if you are using Eclipse Juno, the builder plugin has to be copied to Eclipse/dropins folder.

     c. Start your Eclipse.

     d. Close your existing WebClient project, right-click on the project and select Delete.

     e. Close your Eclipse.

      f. Go to your workspace directory using Windows Explorer and delete WebClient folder from your workspace.

     g. Start your Eclipse.

     h. Go to the Eclipse menu: FileImport → Expand General folder → Select Existing Projects into Workspace → click Next > → Check Select archive file and browse to where you download → Click Finish.

     i. There should be an Eclipse window prompting you to enter your license. Please copy your generator ID and open a ticket on our support website to request for your new generator license. If you have purchased Advanced Controls, please mention it in the ticket. All customers are entitled to 30-day free trial license. New licenses will be issued within 2-3 business days.

     j. To get started with WebClient 1.8, you can use the trial version.

     Please note that the upgrade procedures will not work with Eclipse that you installed from WebClientLive. 

Q: What should I do if I get "The WebClient i+ plugin must be v1.8 or above to use this version of WebClient." error in the console when I generate a web template?

A: You need to delete the old WebClient Plugin from Eclipse/plugins folder and replace it with the latest WebClientPlugin builder.

Q: How do I apply WebClient generator license?

A: Create a license folder anywhere you want. Copy both adclsdt.dat and genlicense.lic to the new folder. Browse to the license folder if prompted in Eclipse to enter your license.

3. Configuration

Q: How do I check if my web projects are published on my Tomcat server?

 A: Check your Tomcat project folder in your <workspace directory>\.<server path>\<deploy path>\<context path>\WEB-INF\lib.

      Server path is usually set to  .metadata\.plugins\org.eclipse.wst.server.core\tmp0.

      Deploy path is usually set to  wtpwebapps.

      Context path is usually set to the name of your web project.

Q: How do I set the locale correctly for Firefox and Safari browser?

 A: Create a page template, for example: locale-page.wcli on your custom template project. In your locale-page.wcli file, it should have something like the following.


       Above is the example for setting locale in Finnish. Remember to add a new triple in your function to apply the new page template.

       myFunction is a FNC ~WebShell                                                customPage is a FNC ~WebUI

       myFunction is a FNC customPage                                             customPage impl name locale

Q: How do I run my application in Java Swing using eclipse?

 A: Go to RunRun Configurations… → Select Java Application → Click New launch configuration.

      In the Main tab window, browse and select your java project (the project that has your java source files). For the main class, search for ObRun.ObPanel.ObLaunch and click Apply.

      Open Arguments tab window → In the Program arguments field, enter your function entry point in the format of <package name>.<function implementation name>  “Path= “ → Click Apply → Click Run.

      For example: WXPCOURSE60.WXuF “Path= “

Q: How do I enable GZIP compression on my Tomcat server?

 A: Edit file /conf/server.xml and add to the HTTP Connector configuration like below.

noCompressionUserAgents="gozilla, traviata" 

An example of an HTTP Connector configuration with compression enabled could be:

<Connector port="8080" maxHttpHeaderSize="8192"
               maxThreads="150" minSpareThreads="25" maxSpareThreads="75"
               enableLookups="false" redirectPort="8443" acceptCount="100"
               connectionTimeout="20000" disableUploadTimeout="true" 
         noCompressionUserAgents="gozilla, traviata" 

Q: How do I remove an existing genlicense file setting from Eclipse workspace?

 A:Go to your Eclipse directory -> Confiuration folder -> .settings folder and delete com.cmfirsttech.webclient file.

4. Web Controls / Web Templates

Q: How do I use DojoTimePicker.ctrl?

 A: Set the control name of the time edit field to <control name>:MainArea:template=DojoTimePicker:default.

Q: How do I use WebAccordionTree.ctrl?

 A: Add TreeView pattern from WebClient advanced control as you would for WebTreeView. The Java bean class in the panel properties should be set to WebAccordionTree.

Q: How do I use WebFilteringSelect.ctrl?

 A: WebFilteringSelect.ctrl is similar to WebCombo.ctrl except that user may enter more than one character in the input field. Set the control name of the combo box to <control name>:MainArea:template=WebFilteringSelect:escapChar=3:default.

        escapChar can be customized to any number you like. The number represents how many character you enter before the combo box display the list based on the character you enter.

Q: How do I use WebGridExport.ctrl?

 A: WebGridExport is used to export a grid to a CSV file format. First, you need to upgrade to the latest WebClient group model. Second, you need to add WebExportGrid to your function inheritance path.

Q: How do I use WebGridFilter.ctrl?

 A: WebGridFilter.ctrl is used to filter grid data based on the column name. Set the control name of the combo box to        <controlname>:template=WebGridFilter:GridId=Grid1P:TextId=filterContains:default.

     GridId should be set to the control name of the grid. TextId should be set to the control name of filter field.

Q: How do I use WebURLGrid.ctrl?

 A: WebURLGrid.ctrl is a prototype control that is used to convert data in the grid column to a URL with the text "Link". The control name of the column heading will need to be set to <control name>:Grid1P.ColumnsArea:template=WebURLGrid:<ColumnsHeadingText>

Q: How do I use LiteralHTML.ctrl?

 A: LiteralHTML.ctrl is used to run hard-coded HTML that  is entered in the Plex panel text property. The control name of the field should be set to <controlname>:MainArea:template=LiteralHTML:default.

Q: How do I enable column toggling in grid?

 A: The control name of the grid should be set to Grid1P:MainArea:ColumnToggling=Yes:default.

Q: How do I use WebLogMessages-page.wcli?

 A: WebLogMessages should not be used in combination with WebMessages. Create a new function in your Plex local model like follows.

     WebLogMsg is a FNC WebShell.

     WebLogMsg impl name NME WebLogMessages.

Q: How do I control authentication to my IBM i?

 A: See this link

5. Troubleshooting

Q: What should I do if my Tomcat server does not publish anything?

 A: Try removing your web project from your Tomcat server and publish and then add the web project back to the server and republish.

Q: I am not able to connect to AS/400 in WebClient or I am getting Cp037. What should I do?

 A: Make sure that your function works in Java Swing. If it is not working in Java Swing, check if your Eclipse is using the correct JDK version. You should be using JDK 1.6 or higher.

Q: What should I do if I am getting a java.lang.NullPointerException when generating the web template?

 A: If you are using PlexResource folder to store your Plex .panelresource or .resource files, the PlexResource folder should set as a source folder. To set your PlexResource folder as a source folder:

  1. Right-click on your java project and select Properties.
  2. In the Source tab, click add folder and add the PlexResource folder to the source.

Q: What should I do if I am getting a java.lang.NullPointerException on the web page?

A: There are several things that may have caused this error. It could be that you are missing server functions or a JAR file.  First, check the entry point in if it is correct. Second, check the servlet log. The servlet log folder can be found in Third, if there is no additional information on the log, we recommend that you run your application in Java Swing (See how do I run my application in Java Swing using Eclipse).

Q: How to avoid running multiple WebClient applications in different browser tabs?

A: A web application has no way of knowing if any windows are open with the same session ID, so this situation can't be always avoided. However, the following recommendations will suffice in practice.

1. Do not have the users bookmark the WebClient servlet directly. Instead, launch the application from a menu or a portal page.

2. When launching the WebClient application, use a targeted anchor window reference to avoid opening the servlet in multiple windows/tabs at the same time, and also to disable the back button. More information:

3. For additional protection, define a Plex right-click context menu. The user will not see the "Open link in new tab" option, and the developer can provide the user more appropriate actions to take.

Again, this will not bullet-proof the case where the curious user is going into the address bar and copy/pasting the URL, or doing other kinds of experimentation. However, in practice, this should handle the normal uses of the application.

Q: What should I do if I am getting SEVERE: Exception loading sessions from persistent storage writing aborted; com.adcaustin.webclient.servletproxy.CallWebClientFunction

Caused by: com.adcaustin.webclient.servletproxy.CallWebClientFunction?

A: For Tomcat 6: locate the relevant Context element in either server.xml or in the context descriptor and declare the no-op session manager.

<Context .. >
  <Manager pathname="" />

For Tomcat 7, turn off this feature in Tomcat by uncommenting the following in your webapp's context.xml

 <Manager pathname="" />

Q: What should I do if I am getting For input string: ""  java.lang.NumberFormatException: For input string: ""?

A: Two items to check in Plex panel properties.

  • Make sure all of the toolbar buttons are associated with menu items in the panel properties.
  • Check the right-click context menu that is referenced but not generated, for example because it is Exist No.

Q: What should I do if I am getting ERROR handleException() java.lang.ArrayIndexOutOfBoundsException: 1
Caused by: java.lang.RuntimeException: java.lang.ArrayIndexOutOfBoundsException: 1
Caused by: java.lang.ArrayIndexOutOfBoundsException: 1
in the log file?

A: That means the function that you are calling requires an input parameter.

Q: What should I do if I am getting error "Unable to validate license" after upgrading WebClient?

A: Restarting Eclipse would usually fix the issue.

6. WebClient i+ Mobile

Q: Where do I download WebClient i+ Mobile?

 A: WebClient i+ Mobile is free to download at  

Q: What should I do if I need some support for WebClient i+ Mobile?

 A: For more information about WebClient i+ Mobile support, please contact John Rhodes.

Q: How to get started in WebClient i+ Mobile?

 A: All functions have to inherit from ~WebShell just like standard WebClient. All field control names have to be set in Plex panel properties.

How to set it up in Eclipse workspace:

  1. Install WebClient 1.8 plugin builder in Eclipse/plugins folder.
  2. Create a new workspace for WebClient Mobile.
  3. Create a java project for Plex application source code.
  4. Import WebClient 1.8 to the workspace.
  5. Create a dynamic web project for deployment.
  6. Create a WebClient Servlet under dynamic web project.
  7. Add WebClient i+ to the Java project libraries. Go to  java project build path, open libraries tab, click on Add Library…button, select WebClient Component, click Next>, select  WebClient i+ project and click Finish.
  8. Check out WebClient Mobile from google code to the workspace. Check out url
    By default, the checkout folder is named webclient-mobile-for-ca-plex.
  9. Create links folder for css and js folders under the dynamic web project/WebContent directory. The css folder should be linked to E:\WebClientMobileDev\webclient-mobile-for-ca-plex\res\css. The js folder should be linked to E:\WebClientMobileDev\webclient-mobile-for-ca-plex\res\js.
  10. Add WebClient mobile to the java project libraries. Go to java project build path, open libraries tab, click on Add Library…button, select WebClient Component, click Next >, select WebClient mobile and click Finish.
  11. Configure Add the following property in the file.<web context>

Q: How to set control name in Plex panel properties?

A: By default, you need to set control name to all of edit fields in order to set the control name to the label fields. Please see below for examples.

To display Address edit and label fields, set the control name of the edit field to


The control name of label field should be set to


Another way to specify the label of the field is to set the control name of the edit field as follows.


You do not need to specify the control template for edit, password, combo, multilineedit, and checkbox fields. If you choose to specify a control template used or customize a WebClient i+ Mobile control, you will need to specify the area after the control name.

To display a date field with a date picker, set the control name of the edit field to


To display numeric field with spinner control, set the control name of the edit field to


If you choose to modify the width of label, set the control name of the label field to


By default, the width is set to 40%.

To position edit fields in a fieldset, set the control name of the edit field to


To position two edit fields on the same row, set the control name of the first edit field to


set the control name of the second edit field to


To specify a decimal point for a numeric field, set the control name of the edit field to


There are two ways to modify the height of multiline edit control.

1. If you choose to modify the rows of multiline edit field, set the control name of the edit field to


2. If you choose to automatically size the height of the control, set the control name of the edit field to


To position button on the toolbar area, set the control name of the button to


For details on ui options to use, please check Sencha Touch 1.1 documentation.

To set control name for grid by grouping based on the first column of the grid, set the control name to


7. Miscellaneous

Q: What can I do to improve the performance of my web page?

A: Enabling GZIP compression on the web server increases the response time from the server because the response is first compressed and then send to the client.

Q: How do I reset WebClient developer license file path?

A: Delete com.cmfirsttech.webclient.prefs file from eclipse installation dir/configuration/.settings folder.

Was this article helpful?
5 out of 5 found this helpful
Have more questions? Submit a request


Powered by Zendesk