Thank you for being a valued client of CM First Group. If you have any technical issues or concerns, please open a ticket on support.cmfirstgroup.com, email CM First technical support at support@cmfirstgroup.com or call us on our 24/7 customer hotline at +1 (512) 623-7586.

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Support for VMWare Environments

CM First is a member of VMware TAP, and provides the following support statement for VMware Customers:

CM First Group confirms that we will support customers running CM MetaAnalytics on supported Operating Systems in a VMware virtual machine environment.

CM First Group will provide unqualified support for CM MetaAnalytics product(s) running in a VMware virtual environment in an identical manner as with CM MetaAnalytics products running on any other major x86 based systems without initially requiring reproduction of issues on native hardware.

Should CM First Group suspect that the virtualization layer is the root cause of an incident; the customer will be required to contact the appropriate VMware support provider to resolve the VMware issue.

While CM First Group products are expected to function properly in a VMware virtual environment, there may be performance implications which can invalidate CM MetaAnalytics typical sizing and recommendations.

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